Friday, November 6, 2009

Blog update

Figured... since i'll be posting on this at least once a day for this full month, I might as well make it look a little nicer.

I'm getting involved in an opensource programming project, WoWAce, that's a LUA Framework and full UI... in other words; helping 6 other people shore-up and polish a user-generated interface for a game I play. It's fun, something I can do on the side and at my own pace; just steady as she goes.

Not a ton has really went on today... slow day at work, which was the first we've had in about 3 months. Most of the top-level people weren't there... the ones that matter anyways (even they'd say that), so there wasn't much heat from up that direction. Apparently everyone on the user-side didn't have problems remember passwords, unplugging their printers and wondering why they didn't work, or figuring out the difference between the "computer" on the desk (aka Monitor) and the "computer" under the desk... cause I think we only had about 8 tickets.

I don't know why we've (tech services) been the black sheep lately. Well, really I do.. but it's just not fair. You see, Technology Services, in the eyes of people that control the cash, has been, is, and always will be an expense department. It doesn't matter if that $6,000 new server is going to let you process 18 more loans per hour, or 25 less dropped calls in your service center per day.. it's a $6,000 expense. Lending Departments can increase productivity by 10%, and you can't walk around a building without someone saying something about the great job Lending is doing.

Our Tech Services department has seen a reduction in staff of 2, an increase in work volume of 119% (thus far, 2 months left) and a reduction in response time and resolution time by 51%!

If our lending department increased approved loans by 100% and reduced the time to close the loan by 50%, with less staff... they'd all get a free 2 weeks vacation.

But if its us... there's 2 questions 1) How much did it costs, in $, the organization? 2) Why couldn't 51% be 60%? With us nothing is ever good enough... but you don't stop to think, that every single time you do, essentially, *anything* at your job... does it pass thru a wire? does the information you're looking for reside on the internet\a server\a shared folder? That printer you're printing to, was it just magically put into place? When the crap hits the fan, and you have to put a Disaster Recovery plan into effect, who's gonna be one of the first on the scene? When you need that Credit Report pulled that a $25,000 car loan is hinging on... or you've got that one customer with $400,000.00 wrapped up in CD's that's only using your web banking cause you export into QIS format... re-evaluate whether that "expense" department is really just an expense department or not.

Anyways.. rant time off. It's department evaluation time and budget time, all wrapped into one; and I'm heading the defense of Tech Services and the justification of the TS Budget, so guess I'm still in defense mode.

Jill's gotta babysit tonight... looks like I'll be bach-in it infront of the computer. What a wild 20-something I am! Ha!

I wish she didn't have to work tho ><

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